lunes, 23 de marzo de 2009

http://www.youtube.com/watch?v=QEruoNPYr9g
http://www.youtube.com/watch?v=QEruoNPYr9g
http://www.youtube.com/watch?v=QEruoNPYr9g
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View Attempt 1 of 1
Title: EXAM 4 Ch. 9-10
Started: March 23, 2009 12:10 PM
Submitted: March 23, 2009 12:30 PM
Time spent: 00:19:41
Total score: 76/100 = 76% Total score adjusted by 0.0 Maximum possible score: 100


1.
Task forces are temporary teams.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


2.
Virtual teams may utilize occasional face-to-face meetings.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


3.
The Silent Generation values duty, honor, courage, service, and responsibility for self.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


4.
Communication studies show that individuals spend 30 percent of their time speaking.

Student Response Value Correct Answer Feedback
1. True
2. False 0%

Score: 0/2


5.
You are expected to answer e-mail within five minutes after receiving it.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


6.
When a racist and/or sexist comment is made to you by a customer, it is your responsibility to try to change the person's mind.

Student Response Value Correct Answer Feedback
1. False 100%
2. True

Score: 2/2


7.
It is important to know EEOC guidelines when dealing with ethnic discrimination.

Student Response Value Correct Answer Feedback
1. True 100%
2. False

Score: 2/2


8.
N-Geners see themselves as authorities on technology.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


9.
You should never admit that you have made a mistake to a customer.

Student Response Value Correct Answer Feedback
1. False 100%
2. True

Score: 2/2


10.
Leadership is the responsibility of only the officers and administrators of an organization.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


11.
China is a touch-oriented society.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


12.
You do not need to use the subject line in an email.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


13.
Africa has no call centers.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


14.
The Web today is considered a market for sales and services.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


15.
You should keep a record of harassment infractions.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


16.
You do not have the right to report a sexual/racial comment to Human Relations.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


17.
The Millennial Generation feels they can reach the world via technology.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


18.
The United States is becoming less ethnically diverse than in the past.

Student Response Value Correct Answer Feedback
1. True
2. False 100%

Score: 2/2


19.
Body language is an extremely important element in communication.

Student Response Value Correct Answer Feedback
1. True 100%
2. False

Score: 2/2


20.
You should listen to customers with your eyes, mind, and heart as well as your ears.

Student Response Value Correct Answer Feedback
1. False
2. True 100%

Score: 2/2


21.
Match each term with the correct statement below.

Consist of task forces, problem solving teams, committees, quality circles, and virtual teams.

A temporary or permanent group of people in charge of a specific activity or acting upon some matter.

Having only one color.

People born between 1982 and 2003.

Process of deriving logical conclusions from premises known or assumed to be true.

Having many or various colors.

A statement that addresses what an organization does.

Centralized offices that answer incoming calls from customers via a phone, e-mail, website, or fax and make outgoing contacts with customers.

Individuals who have a strong desire to make a difference in the world.

Act of selling, soliciting, or promoting a product or service over the telephone.

Specialists in the study of words.

A group of employees who meet regularly to solve work-related problems and to seek work improvement opportunities.

Physical sounds that hinder the listening process.

Branch of anthropology concerned with cultural aspects of cognitive structure.

Sender of an original message.

A person who translates the message into meaning.

Laying claim to a certain territory and defending it if someone else attempts to take the space.

A team made up of people who communicate electronically with each other.

Ability of an organization to constantly and consistently give customers what they want and need.

A person who receives the services or products that are offered by an organization.
Mission

N-Geners

Call centers

Ethnoscience

Monochromic

Customer

Telemarketing

Temporary teams

Etymologists

Quality circle

Polychromous

Inference

Originator

Receiver

Virtual team

External noise

Committee

Leaders

Customer service

Territoriality


Statement Response Value Correct Match
Consist of task forces, problem solving teams, committees, quality circles, and virtual teams. not answered 0.0% Temporary teams
A temporary or permanent group of people in charge of a specific activity or acting upon some matter. Temporary teams 0.0% Committee
Having only one color. not answered 0.0% Monochromic
People born between 1982 and 2003. N-Geners 5.0% N-Geners
Process of deriving logical conclusions from premises known or assumed to be true. not answered 0.0% Inference
Having many or various colors. not answered 0.0% Polychromous
A statement that addresses what an organization does. Mission 5.0% Mission
Centralized offices that answer incoming calls from customers via a phone, e-mail, website, or fax and make outgoing contacts with customers. Call centers 5.0% Call centers
Individuals who have a strong desire to make a difference in the world. Leaders 5.0% Leaders
Act of selling, soliciting, or promoting a product or service over the telephone. Telemarketing 5.0% Telemarketing
Specialists in the study of words. not answered 0.0% Etymologists
A group of employees who meet regularly to solve work-related problems and to seek work improvement opportunities. not answered 0.0% Quality circle
Physical sounds that hinder the listening process. External noise 5.0% External noise
Branch of anthropology concerned with cultural aspects of cognitive structure. not answered 0.0% Ethnoscience
Sender of an original message. Originator 5.0% Originator
A person who translates the message into meaning. Receiver 5.0% Receiver
Laying claim to a certain territory and defending it if someone else attempts to take the space. Polychromous 0.0% Territoriality
A team made up of people who communicate electronically with each other. Committee 0.0% Virtual team
Ability of an organization to constantly and consistently give customers what they want and need. Customer service 5.0% Customer service
A person who receives the services or products that are offered by an organization. Customer 5.0% Customer

Score: 20/40


22.
N-Geners want

Student Response Value Correct Answer Feedback
1. customization.
2. freedom.
3. honesty.
4. all of the above 100%

Score: 2/2


23.
The virtual team is made up of people who

Student Response Value Correct Answer Feedback
1. can't be trusted to do the job.
2. avoid using groupware.
3. communicate on an electronic or a face-to-face basis occasionally. 100%

Score: 2/2


24.
The Silent Generation was born between

Student Response Value Correct Answer Feedback
1. 1930-1945. 100%
2. 1965-1981.
3. 1946-1966.
4. 1982-2003.

Score: 2/2


25.
Management must be held accountable for living the following principles in the organization EXCEPT:

Student Response Value Correct Answer Feedback
1. Technology
2. Mission
3. Values 0%
4. Vision

Score: 0/2


26.
In Taiwan

Student Response Value Correct Answer Feedback
1. loud, boisterous, or rude behavior is acceptable.
2. speaking in a loud voice is acceptable.
3. public displays of affection are rare. 100%

Score: 2/2


27.
Distractions

Student Response Value Correct Answer Feedback
1. do not distort messages.
2. depend on the speed with which someone speaks.
3. may be external or internal noise. 100%
4. are not usually physical sounds.

Score: 2/2


28.
Advantages of e-mail in providing customer service include all of the following EXCEPT:

Student Response Value Correct Answer Feedback
1. It requires that parties involved be available at the same time. 100%
2. It is not limited to an 8 a.m. to 5 p.m. timeframe.
3. It is less expensive than regular mail.
4. The same information may be sent to multiple people at the same time.

Score: 2/2


29.
If a customer threatens you, it is best to

Student Response Value Correct Answer Feedback
1. handle the situation yourself.
2. forget it and do your job.
3. report all threats immediately. 100%
4. report threats if they occur more than once from the same person.

Score: 2/2


30.
If a caller dials your number by mistake, you should

Student Response Value Correct Answer Feedback
1. explain to the person that he or she has the wrong number.
2. assist the transfer of a call by getting the appropriate person on the line. 100%
3. tell the person to look up the number and redial it.
4. do not transfer a call; give the individual calling the number of the appropriate person.

Score: 2/2


31.
Servant leaders are all of the following EXCEPT

Student Response Value Correct Answer Feedback
1. persuasive.
2. good listeners.
3. domineering. 100%
4. empathic.

Score: 2/2

miércoles, 18 de marzo de 2009


Volleyball desde Rep. Dom. Cebu para San Antonio y el Mundo.

Que elegante... pero mi bandera que está al fondo.

Vista frontal escuela de Arte.

Obra en ceramica ( serpiente cascabel ).

Obra de niños.
Salón de Arte en Ceramica.

ATENCION!!!!!! Felino captado en escuela de Arte. Cuidado!!! lol lol... mmiiiiaaaau
Muestra de trabajo en papel.

Salón de Arte ( trabajo en papel).

Salón de pintura en la escuela de Arte.

Niños en plena acción en la escuela de Arte.
Directora explicando los diferentes trabajos realizados por los niños en la escuela de Arte.

Hilo para trabajar tejidos en la maquina.
Maquina de trabajo para bordados y tejidos.

Vista de la escuela de Arte lo que en sus origenes era una iglesia dirigidas por monjas, a esto se debe el estilo y forma en que fue construida.


Otro angulo de la escuela de Arte.

Escuela de Arte, visitada el 14 de marzo 2009.

Museo de la Escuela de Arte, visitado el 14-03-09.

Aun despues de tantas fotos... sigo siendo Dominicano.
Panel solar en Westcave.

Reloj solar en Westcave.
Guias turisticos en Westcave.
Visita a Westcave, Vanishing Texas River Cruise en fecha 11 de marzo 2009.

Rancho de Lyndon.
Foto del Presidente Lyndon Johnson.

Telefono de la Oficina de Lyndon Johnson.
Guia turistico mostrando los pormenores de la casa de Lyndon.

Otro automovil de Lyndon.

Automovil de Lyndon Johnson.

Escudo en el piso formado de mosaicos en el capitolio, Austin. Texas.

lunes, 16 de marzo de 2009


aqui descansa Lyndon y su esposa.

Casa de los padres de Lyndon

Presidente Lyndon



Escuela fundada en su propio terreno.




Casa de Lyndo.
Entrada a la casa del Presidente tejano, Lyndon
Pintura de Paisaje Natural.

Murcielago y muestra de su esqueleto

Sistema de recoleccion de miel de abejas.


Variedad de especie de mariposas.
Visita con el objetivo de conocer diferentes especies animal y vegetal.

Presentacion artistica frente al Capitolio.



Parte interna del Capitolio.